Privacy Policy

At remero.io, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, and other local laws in Spanish-speaking countries and Spain.

1. Information We Collect

We collect the following types of personal data:

Personal information: Name, email address, phone number, billing address, and other data related to your account.
Usage information: Information about how you interact with our platform, such as IP address, device type, browser information, and usage patterns.
Payment information: Credit and debit card details or transaction-related information, processed through external service providers.

2. Legal Basis for Data Processing (GDPR)

Under the GDPR, we only process your personal data when we have a legal basis to do so. These bases include:

Consent: When you have given explicit consent for us to process your data.
Contract performance: To fulfill the terms of our services.
Legitimate interests: To improve our services and ensure the security of the platform.
Legal compliance: To comply with our legal obligations.

3. Rights Under the GDPR and CCPA

Depending on your place of residence, you have certain rights concerning your personal data:

Right to access: You have the right to confirm whether we are processing your personal data and to access it.
Right to rectification: You can request corrections or updates to your personal information.
Right to erasure: You have the right to request the deletion of your data, subject to certain exceptions.
Right to restrict processing: You can request us to limit the use of your data in specific situations.
Right to data portability: You can obtain a copy of your data in a structured, commonly used format.
Right to object: You can object to the processing of your data for direct marketing purposes.

Under the CCPA, California residents have the right to:

Request access to the personal information we collect about them.
Request the deletion of their personal information.
Opt-out of the sale of personal data, if applicable.

4. How We Use Your Information

We use your personal information for the following purposes:

To provide and improve our software services.
To manage your account, process payments, and send invoices.
To conduct analysis in order to improve the platform and user experience.
To send you relevant communications, such as service updates and security notifications (you can opt out of receiving these communications).

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

With service providers who assist us in operating and improving the platform, such as payment processors.
To comply with laws or respond to legal requests, or to protect our rights and the safety of users.
In the event of a merger, acquisition, or sale of the company.

6. International Transfers

By using our services, you agree that your personal information may be transferred and stored outside of your country of residence, including in the European Union, the United States, and other countries. We take steps to ensure your data is protected during such transfers.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined, comply with our legal obligations, and resolve disputes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our platform or via email. Please review this policy regularly to stay informed about how we protect your information.

9. Contact

If you have any questions or wish to exercise your rights, you can contact us at:

Email: adm@remero.io

Physical address: 1209 MOUNTAIN ROAD PL NE, STE N ALBUQUERQUE, NM 87110 New Mexico